Support Life Cycle
The MontaVista support life cycle defines the duration of support customers receive as MontaVista products move through their life cycle.
Product Support Schedule
All MontaVista product subscribers can sign up for annually renewable Core Support packages. Core Support is available in five separate tiers, ranging from Standard to Dedicated Engineering Services (DES) support, and covers all support activities, including email and phone-based support, as well as access to the MontaVista Zone.
New MontaVista customers are eligible to sign up for Core Support for any of the editions listed in the table above as long as they purchase it prior to the "purchase by" date shown for that edition. MontaVista does not provide Core Support to new customers for previous generation editions after the "purchase by" date shown in the table.
Extended Support Life Cycle
Customers with a valid Product Subscription and who require support beyond the Core Support end-date can sign up for Extended Support. Available for an additional fee, Extended Support lengthens the customer's support window for one or more years beyond the end of life of Core Support.
Customers covered by Extended Support receive critical and security bug fixes for a fixed version of the MontaVista Linux kernel, OS platform, and development tools. Extended Support packages are renewable annually or on a fixed term basis for as long as necessary.
To be eligible for Extended Support, a customer must be a licensed Product Subscription holder, and must sign up prior to the Extended Support "purchase by" date shown in the table above. MontaVista will not sign an Extended Support license with a new customer after the Extended Support "purchase by" date.